Information For Patients

Personal Health Records

HealthLinkNow (HLN) provides a personal health record for all HLN patients which includes links to the best health information on the web.

HLN patients can book appointments online whenever convenient for them.

(In the Event of an Emergency IMMEDIATELY CALL 911)

Relevant Health Policies

Practice Guidelines for Telepsychiatry

The American Telemedicine Association has published a set of practice guidelines for using videoconferencing for mental health, published in The Journal of Telemedicine and eHealth, 12/2010. You can download the guidelines at www.atmeda.org. HLN practices in accord with these ATA guidelines.

Privacy and Telepsychiatry

The federal Health Insurance Portability and Accountability Act (HIPAA) was enacted to protect patient’s privacy and regulate healthcare operations and to ensure that physicians obtain consent prior to disclosure of confidential health information. All HLN operations, administrative and clinical, are in accord with HIPAA guidelines.

Policy Issues

The laws and regulations regarding using Telemedicine vary in each state.

The Medical Board of California website has information about Telemedicine. A physician who treats a patient via telemedicine must be licensed in the state where the patient who is receiving the consultation is located. In some states, it is required that patients give written and verbal informed consent prior to receiving telemedicine consultations.

Complaints

To register a complaint with HealthLinkNow please contact us here.  To register a complaint with the medical board of your state please use this link.

Fees

HealthLinkNow fees vary depending on patient insurance, copay, deductible, and/or other factors, but will be discussed with the patient at the time of the appointment with a HealthLinkNow Care Navigator.

Ethical Principles

Purpose

The ethical principles of HealthLinkNow (HLN) are a statement of our belief in ethical, legal, and professional behavior of our staff and providers.

HLN staff and providers are expected to conduct themselves ethically, honestly, and with integrity in all interventions, communications and dealings. This means ethical principles of good faith and respect consistent with laws, regulations, and HLN policies that govern our conduct with others both inside and outside the company.

HLN is committed to the principle of treating patients, clients, staff, providers and outside organizations with respect and dignity. HLN prohibits discrimination and harassment and provides equal opportunities regardless of race, color, national origin, religion, and/or gender.

HLN maintains strict privacy and confidentiality of all patients as required by HIPAA laws and regulations. Individuals who have access to PHI must be familiar with HLN policies and all federal and state laws and regulations to assure PHI protected for all patients.