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Frequently Asked Questions | FAQ

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What is Telepsychiatry?

Telepsychiatry uses online telecommunication technologies to support long-distance clinical health care, patient and professional health-related education, public health and health administration. Telepsychiatry, a subset of telemedicine, provides a range of services including; psychiatric evaluations, therapy, and medication management. Telepsychiatry involves direct interaction between a psychiatrist and the patient.

Do HealthLinkNow providers need a special license to treat patients online?

Most states require physicians to be licensed to practice in the originating site's state, and some states require providers using telehealth technology across state lines to have a valid state license in the state where the patient is located. Therefore, with limited exceptions, telehealth consultations with a physician across state lines require licensing paperwork. If you electronically interact with patients in other states or prescribe medication across state lines, you should establish licensure in those other states. ( HealthLinkNow handles licensing and credentialing for its providers.

Who uses HealthLinkNow for telepsychiatry?

HLN’s system is integrated into any healthcare workflow, including;

  • Hospitals Systems
  • Rural Communities
  • Behavioral Health Facilities
  • Integrating Telepsychiatry into Primary Care
  • Emergency Departments
  • Academic Institutions
  • Managed Care Organizations
  • Employee Assistance Programs
  • Substance Abuse Recovery Facilities
  • Employee Assistance Programs
  • Individuals – Direct to home, work or school
  • Outpatient Services
  • Residential Treatment Centers

How private and secure is HealthLinkNow?

Patient confidentiality is of the utmost importance. Our services are provided exclusively through HealthLinkNow’s safe and secure online clinic, which meets all state and federal regulations for patient privacy. HealthLinkNow providers use our HIPAA compliant video platform. All appointments attended through HLN, as well as messages and medical records that are maintained, are electronically protected by our secure system. Additionally, we ensure that our company policies and procedures always safeguard our patients’ privacy.

Click here for our full privacy policy.

How effective is telepsychiatry treatment compared with a personal office visit?

There is substantial evidence of the effectiveness of telepsychiatry and research has found satisfaction to be high among patients, psychiatrists, and other professionals. Telepsychiatry is equivalent to in-person care in diagnostic accuracy, treatment effectiveness, quality of care and patient satisfaction. Patient privacy and confidentiality are equivalent to in-person care. With a robust evidence base that shows telepsychiatry leading to improved outcomes and higher patient satisfaction ratings, policy makers, payers and providers are increasingly considering ways to implement and use telepsychiatry.

Do I need to purchase special equipment?

No need to purchase special equipment. Our providers are available via any computer with a webcam, speakers and broadband internet connection: PC and Mac computers, tablets and smartphones, as well as large scale video conferencing systems.

Where can I get more information for my organization?

For more information about HealthLinkNow and how we can customize a program to fit your needs, please contact us at 888-880-8443.

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